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Terms & Conditions

General

Minimum value of orders is 100 DKK and shipping is 50 DKK.
We try to avoid spelling errors, stock errors and price errors but be aware that this may occur from time to time.

Payment by Credit Card
Ivy Copenhagenshop use Nets as a payment option. Nets take full responsibility for security when using their payment service. All information is encrypted to prevent unauthorized access.
You can pay with  VISA, American Express, Maestro and Mastercard.  
The amount will be debited to your account once it leaves our warehouse. All prices are quoted in DKK / EUR and include 25% VAT.

Delivery
All items are shipped from our warehouse within 1-4 business days. GLS’ shipping times depend on the area delivered to.

We ship to the following countries:
Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Netherlands
Spain
Sweden
United Kingdom

You will be informed that your package has arrived with a letter that comes in a mail.
Your order will be delivered in collaboration with GLS.

Shipping
40 DKK in Denmark and 50 DKK aboard.

Packages not collected
If you are unable to retrieve your package / refused receipt, you will be charged the cost we pay for uncollected packages. The fee you are charged are currently 40 DKK/7EUR. Please note that if you want to return your order, it must be collected and then sent back

RETURNS
Since we offer 14 days open purchase, you can try on your goods comfortably, in your living room. You always have the right to return your goods, provided the goods have not been used and that all labels still attached to the product.

Exchanges

You can exchange an item for another. Please complete the enclosed return form and we will send a new one. We pay the freight on exchanges.

To return/exchange an item:

  1. The product is packed well into the same plastic bag it came in, or you can use any packaging / bag.
  2. Fill out and attach the return slip included with the package.
  3. The package delivered at the nearest post office.

If you regret your purchase, you will get the amount you have paid us back. The amount will be transferred to the card you paid with, or in your bank account once we have received the product and verified that it meets the rules for withdrawal.
The only cost you have if you regret, is to send the item back to us.

Note!! We do not accept packages sent by COD.

IF THERE IS SOMETHING WRONG WITH THE ITEM (WARRANTY)

When you shop at IVY Copenhagen.com, you have 24 month warranty. This means that you either get it repaired or replaced, refund or reduct  in the price, depending on the specific situation.

Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

How soon should I advertise?
You must complain within "reasonable time" after you have discovered the defect. If you make a claim within two months after the defect is discovered, the claim is always timely.

If the complaint is justified we will refund your (reasonable) shipping costs.

We need the following information when sending items to us
When you return the product, please state what the problem is as detailed as possible.

Note!! We do not accept packages sent by COD or similar.

Remember that the product must always be returned in protective packaging, and get a receipt for shipment so that we can reimburse your shipping costs.

 

Privacy Policy

Pieszak ApS knows that it is important for our customers how their personal information is processed and disclosed and we appreciate your trust. This notice contains a description of our privacy policy in processing personal information about customers and other users of our webshop and digital services, including subscriptions to our newsletters. For the sake of clarity, please note that this privacy policy does not apply to the processing of personal data about employees, consultants, resellers and service providers. Privacy policy is regularly updated and we therefore recommend that you read this page regularly for any changes.

Who are we?

Pieszak ApS is a Danish company with the following company and contact information:

Pieszak ApS
CVR: 32772498
Gl. Skartved 11
6091 Bjert-Kolding
Phone: +45 88 33 88 55
E-mail:  info@ivycopenhagen.com

We may collect the following categories of personal information about you:

1) Your basic information; name, address, email address, phone number, age, other demographic information and preferences.
2) Information about your contact / communication with us, eg. What products you buy online or in physical stores, payment information, returns, consumer service contacts, survey information, participation in competitions or events, e.g.
3) Information about you from social media, eg. Comments or Usage with which we work with.
4) Information about your digital activities, such as browsing data, newsletters, and physical presence, through cookies, pixel tags, and similar technologies, such as beacons and WiFi access points, including IP addresses and MAC addresses.


We can share personal information about you within the company. Information about you obtained through different technologies and / or from different sources can be combined, for example. If you sign up for our customers club, we can link existing information about your previous purchases with us with your profile.

The information about you may be used for the following purposes:

1) Processing of orders, complaints and returns.
2) Managing your membership of our customers club
3) Offer the various features and services available on the website.
4) Offer newsletters, other messages and services that you request.
5) Consumer analysis and segmentation.
6) Marketing of products and services.
7) Customize the content of newsletters, other messages, and other media.
8) Provide customer support and material.
9) Evaluation and development of our products and services.

The processing of your personal information will in some cases be necessary to conclude or fulfill an agreement with you, for example. to complete orders in our webshop. The treatment may also be required to comply with a request from you, for example. to send newsletters to you, send you material tailored to your interests or to offer you member benefits in connection with our customers club. 

Marketing:

If you consent, we will send marketing material via email and other media to you. You can unsubscribe from these e-mails at any time, for example. via the unsubscribe link in the mail, or object to processing your personal information for direct marketing.

How do we use your information?

We may share your personal information with third party providers, such as credit card companies and shipping companies, to complete your orders and ship your products.

Only in order to support our business, subprocessors can process your information but only to the extent necessary to run our business. We have procedures to ensure that these subdatabanks meet our confidentiality requirements.

We may also share your personal information with third parties who assist us in marketing with you, such as. Social network. We always make sure that these third parties use only personal information to promote our products and services in accordance with our instructions.

We may use and disclose personal information to others in connection with scheduled or actual financing, collateral, insurance, sale, transfer or other disclosure of all or part of our business or assets to evaluate and / or make the planned transaction. Our successors or rightsholders may use or disclose your personal information for the same purposes as described in this Privacy Policy.

We will not sell, share or transfer your personal information to anyone other than as described in this Privacy Policy.

We delete your informaion:

Storing your personal information depends on the purpose of the treatment.

Firstly, we keep your personal information as long as we are legally required. We are for example. obliged to keep information regarding sales for a certain period in order to comply with applicable accounting rules.

If there are no legal obligations, we will keep your personal information as long as your membership subscription expires and 24 months thereafter.

Personal data not covered by a legal obligation that are not linked to a membership subscription will be stored for 24 months. Email addresses provided via the "Mailchimp" service will be deleted once the email has been sent.

Cookies:

We collect your information, including personal information, using cookies.

Your rights as a customer:

You may revoke your consent at any time that we may use your personal information.

In addition, you have the right to access your personal information and to obtain information about how we treat them. You can also change your personal information if they are incorrect and you may ask us to restrict or stop processing your personal information or delete them as well as objections to processing your personal information, including direct marketing and profiling related to such direct marketing. You can also ask us to pass your personal information in a machine-readable format.

If you wish to change your membership subscriptions or terminate your membership completely and / or you do not wish to receive marketing material, please inform us by changing your preferences in that section on the relevant webpage or clicking the link in all our newsletters for to report the specific service. You may receive some e-mail after unsubscribing if they have been in production at the time of sign-up.

You can object to the processing of your personal information for direct marketing at any time.

In addition, you may file a complaint with a competent data protection authority.

We protect your information:

We are careful to protect your personal information and use industry standards for security measures to ensure adequate protection of your information.

Questions: info@ivycopenhagen.com