All items are shipped from our warehouse within 1-4 business days with GLS. GLS’ shipping times depend on the area delivered to, which means Ivy Copenhagen can’t be held responsible for any delays from GLS.

When we dispatch your package, you will receive a tracking number by email. You will also receive the invoice by email, which is your receipt of your purchase. 

Your delivery note is enclosed to your package.

- We offer free shipping on all orders above 1000 DKK.
- Delivery costs for orders below 1000 DKK = 40 DKK.

When the order has been processed and is ready for shipment, we will send an e-mail with all necessary documents and tracking information on the package. 

Do not hesitate to contact us for further information or any questions by info@ivycopenhagen.com.

Do you regret your purchase? Don't worry we made it easy to return.

Steps for return:

1. Wrap the items in their original packaging. 
   Before the full amount can be returned, the product must be unused and all price tags must be intact in or on the item, and in the same condition as you received it.
   
   
2. Send the package to the following address*: 
   Committee XXIV
   Gl. Skartved 11
   6091 Bjert
   Denmark
   *We only accept packages sent directly to the address above.
   
   
3. Deliver your package to the nearest post office. Remember to get a delivery receipt in case of problems with the shipment.

For orders shipped within Denmark
You can choose to use the attached return label. Be aware that we impose a fee at 40 DKK. If you choose to return your item, the shipping fee will not be refunded.

For orders shipped outside Denmark
A return label is not included, and customers are responsible for the shipping costs. Be aware that you are responsible for the package until we have received it.

Your right of withdrawal is 14 days when you are shopping at ivycopenhagen.com. Your right of withdrawal starts when you have received your item. Your right of withdrawal has been complied with if the item is returned within 14 days from the reception.

If you wish to exchange your item to a different size, wash or color, please return and place a new order.

Do not hesitate to contact us regarding exchange or any other questions at info@ivycopenhagen.com.