When shopping at ivycopenhagen.com your right of withdrawal is 14 days. Your withdrawal starts when you have received your parcel.
Please do not hesitate to contact us at info@ivycopenhagen.com, if you have any questions.

HOW TO RETURN AND EXCHANGE
Our return and exchange policy has the same procedure.

1. If you wish to return or exchange your purchase, please go to our return label side and enter your email and your order number.*

2. You will now have to choose between receiving a return label or a QR code by email.

3. Return through your local GLS drop off point in over 1,300 locations and get them to scan the QR code.

*Please be aware that the costs of the return shipment for our international customers are 4,00 EUR. The costs will automatically be deducted from the refund unless otherwise agreed upon with our customer service team.